If you have an issue with your order, contact Empower Technologies Inc directly within 7 days of product delivery and provide a detailed description of your issue, accompanied by a relevant photo or video evidence that support your case. After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.

Empower Technologies Inc through its PIXI platform works with a network of some of the best Print On Demand & Embroidery Suppliers. We take full responsibility for the quality of the goods our Vendors produce but it is subject to certain conditions and steps for resolution are outlined below.

1. PIXI Seller Support team handles all conflict resolution on behalf of our Vendors. Users agree to contact PIXI Seller Support for all conflict resolution. If the Produced Order does not meet Seller or Customer expectations, Users must first contact PIXI Merchant Support within 7 days of product delivery. In order to best resolve the matter, the User should provide all relevant materials for PIXI Seller  Support to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected.
2. Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Supplier the seller and buyer can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the Customer ordered the wrong size or color, Empower Technologies is not responsible and will not offer replacements or refunds. The Seller is responsible for relaying the correct information from the Seller’s Customers.
3. PIXI platform at the time of the store creation and artwork upload provides you with the notification if the uploaded artwork meets the minimum quality requirement. In case you don’t have the artwork that meets the specs, you have the option to use our art service at a nominal cost. This will ensure that you will have the high resolution artwork or embroidery file that is needed for decoration.
4. The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact PIXI Seller Support team. If the Produced Order is lost during Shipment, Empower Technologies Inc will investigate and may provide replacements when appropriate.
5. After investigating Your issue, if PIXI Seller Support team determines that your Product is faulty, Your Orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our Seller Support team. Refunds will be issued in the form of credits to Your PIXI store balance.
6. Empower Technologies Inc does not give refunds for orders that have been shipped without tracking until they are verified to be lost. If for some reason an order has not been delivered within 15 days of the order being placed on the store, seller should contact PIXI Seller Support team within 1 week in order to be eligible for a reprint/refund.
7. What happens if a package wasn’t delivered to your customer, but the tracking states that it was? If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Empower Technologies Inc won’t cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.” If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

For all issues related to order please email to [email protected]